Both Timmins & New Liskeard Kenworth have adopted a Quality Policy.
We are committed to providing our customers with quality products and services, ensuring total customer satisfaction. We are devoted to a quality culture that encourages employee participation and promotes continuous quality improvement by providing our employees with the resources and training necessary, maximizing their skills and the level of customer service.
Our Sales Departments reflect this Quality Policy by giving the best specifications available for long–term durability, and low maintenance hauling, with the highest resale value obtainable. Our showrooms have made it very convenient to shop at your leisure, especially during the winter months.
Our Service Departments offer factory-trained skilled technicians who have been trained with the latest up-to-date service information from Kenworth vendors. This allows our technicians to quickly and efficiently diagnose, service and maintain your vehicle. Our modern Service Shops are equipped with high-tech overhead cranes, open pits and good access locations of drive-through bays. All which have proven to be great assets in serving our customers.
To allow our clients comfort and to provide them with entertainment while their vehicle is being serviced, we have courtesy vehicles, customer lounges, washrooms and shower facilities.
Our Parts Departments have highly trained staff that strives for our Quality Policy by quoting competitive pricing and offering information and advice to all our customers. Our electronic library of technical information on suppliers’ products for part identification, technical information, drawings and reference charts permits us to serve you in a professional way. The Parts Shopping Area has an open concept to offer immediate availability and our “Outside Sales Rep” allows us to bring the shopping to you.
We welcome all existing and new customers to visit us in Timmins and New Liskeard.
Dwight Michaud, President