A message from the President
Both Timmins & New Liskeard Kenworth have adopted a Quality Policy.
We are committed to providing our customers with quality products and services, ensuring total customer satisfaction. We are also devoted to a quality culture that encourages employee participation and the promotion and continuous quality improvement. We are also dedicated to providing our employees with the resources and training necessary to maximize their skills and the level of customer service.
Our Truck and Trailer Sales Departments have also adopted this Quality Policy by giving the best specifications available for long–term durability, low maintenance hauling, with the highest resale value obtainable. Our showrooms have made it very convenient to shop at your leisure especially during the winter months.
Our Service Departments offer factory-trained skilled technicians who have been trained with the latest up-to-date service information from Kenworth vendors. This allows our technicians to quickly and efficiently diagnose, service and maintain your vehicle, as well as find the correct and latest upgraded information and parts for the job. Our modern Service Shops are equipped with high tech overhead cranes, open pits and good access locations of drive-through bays, which have proven to be great assets in serving our customers.
We have customer lounges, washroom and shower facilities to allow our clients the comfort and to provide them with entertainment while their vehicle is being serviced.
Our Parts Departments have highly trained staffs that strive for our Quality Policy by quoting competitive pricing and offer information and advice to all our customers. Our electronic library of technical information on suppliers’ products for part identification, technical information, drawings and reference charts permits us to serve you in a very professional way. The Parts Shopping Area has an open concept to offer immediate availability and our “Outside Sales Rep” allows us to bring the shopping to you.
We are always working towards ways we can help make things better for our customers and we welcome all present and new customers to visit our locations in Timmins and New Liskeard.
Dwight Michaud, President